Do I need to create an account to place my order?
Yes, you must register to place your order. That will enable you to checkout faster, to access your previous orders, to save your personal data and to create your wishlist.
How can I place my order?
To place your order, please select your wished item or items and add it/them to your shopping cart. Once you have selected your products, please follow the instructions on your purchase page to finalize your order. You must create your account or access through an existing account. As you confirm your order, you will receive a confirmation email.
What will happen after I create my order?
Once your order has been created, you will receive a confirmation email. Your personal data and payment information will be checked and we’ll contact you for any question.
Can I order on the phone?
Our Customer Care will be happy to support you on the phone while you create your order. We are open from Monday to Friday 10 am – 5 pm. Phone calls from fixed line will be free of charge; phone calls from mobile may be subject to extra charge, please contact your phone operator.
Why my order was cancelled?
Your order may have been cancelled for different reasons, as unavailability of fund or products, incorrect information for billing and delivery. Orders can be cancelled if the product ordered is not available as the order is under handling. If your order or just a part of it is cancelled for such reason, the corresponding amount will be refunded on your bank account. The refund will be handled within 14 days, according to the bank procedure.
Which payment methods are accepted?
You can pay by credit card through NEXI platform or Paypal. Such payment methods are 100% safe. Your personal data and payment information sent are coded and safe, they are not saved on our server.
My payment hasn’t been accepted.
- Please check your credit card information, expiry date and billing address set in your account. - Please make sure your safety code – the three-digit number on the back of your card - is set properly. - The payment may have been refused by your bank – please contact your bank to get more information. - If the problem is not solved in the face of the indications above, please try to pay with another credit card. In case you still don’t succeed, please contact our Customer Care by email to [email protected] providing any detail available.
How can I trace my order?
As your order is shipped, you will receive an email notification including the tracking number – please click on the link “Shipment” to check its status. Please remember your order will be traceable one day after receipt of the notification message.
What are the delivery hours?
Usually express couriers deliver between 8 am and 6 pm. Please provide your telephone number in order to be updated on delivery.
Can my delivery address be different from my billing address?
Yes, you can provide two different addresses. In order to indicate a shipping address and a different billing address, please do not tick off “Use my billing address” and fill in the wished information.
Which products can be returned?
Please consult our Conditions of Purchase at point 4, Right of Withdrawal and 5, Customized Products.
In case of return, how long will it take to get the refund?
Refunds are processed within 14 days from receipt of the product returned and quality control. Such time may vary from according to the bank procedure.
How can I get to know that my returned order was received by COS4US?
As we receive your returned item we will send you a confirmation receipt by email.
How will come my COS4US jewel?
Your jewel comes with an elegant box and authenticity guarantee, in case you purchase more than one product, each item will be packed separately.
Can the COS4US rings be resized?
Sorry, we cannot resize neither rings nor jewelry.
Are the colors of the jewelry in the pictures the same as the finished product?
The colors hue may slightly vary, as the products are crafted one by one.
Where can I find the size guide?
You can find our complete guide at the following link.
Is it possible to make customized engraving or jewelry?
Yes, we can realize custom-made engraving and jewelry. For further information please phone or email us at [email protected] oppure telefonicamente.
How can I recognize an authentic COS4US product?
The authenticity of our products is granted by the COS4US logo laser engraved.
I had technical trouble.
We recommend to you to use the latest version of your operating system, Windows, OSX and browser, Safari, Firefox, Internet Explorer. In case you still have trouble, please contact our staff by email at [email protected] and provide: details on the problem; screen shot of the error message; name and version of the browser used.
I cannot access my account.
In case you can’t access your account, please see the following points: - Check that you are using the same email address and password set for registration; if you forgot your password, please click on the link “Forgot your password?” and set your email address. We’ll email you immediately a reminder of your password. - If you still do not access your account, please contact our assistance at [email protected] and provide as more details as you can on the problem, including the screenshot of the error message and a list of what you did to try to access.